The essentials
Clear information about your information.
City Coolies uses information you provide to respond to service enquiries, review applications and support vendor membership. Selected services may be stored in your browser while you navigate the website. The details are explained below.
Who this policy covers
City Coolies Pvt. Ltd. provides property services through this website. This policy explains how information is handled when you browse the website, enquire about a service, apply for a role, or interact with the vendor membership process.
- It applies to customers, website visitors, job applicants and prospective service partners.
- The information we handle depends on the feature you choose to use.
- A service provider or payment provider may have its own privacy terms when you use its service.
Information you provide
We receive information that you choose to enter in our forms or send to us directly.
- Service enquiries: your name, phone number, email address, selected service and the requirements you write in the message.
- Career applications: contact details, location, preferred role, experience, skills, other application answers and the CV or resume you upload.
- Vendor membership: the details you enter in the vendor form, including contact, work and service information. If you choose the location feature, your browser asks for permission before providing location coordinates.
- Messages or requests you send by email, phone or other contact channels.
Website and device information
Some information is generated when you use the website, even if you do not submit a form.
- Basic technical information, such as browser and device details, requested pages and diagnostic records, may be handled by our website hosting and security services.
- Selected services and cart choices can be stored in your browser so they remain available while you browse service pages.
- Optional location information is requested only when you use a feature that asks your browser for location access. You can decline or change that permission in your device or browser settings.
- Browser storage can generally be cleared through your browser settings; clearing it may remove saved service selections.
How we use information
We use information in connection with the request or feature for which it was provided.
- To review enquiries, respond to you and discuss service scope, availability and pricing.
- To process career applications and contact candidates about relevant roles.
- To review vendor interest, display or process membership steps and respond to partner queries.
- To operate the website, maintain service selections, investigate errors and protect the site from misuse.
- To meet applicable legal, accounting, security and record-keeping requirements.
Payments and external services
Vendor membership checkout uses a third-party payment service. You should read the payment provider's privacy information before completing payment.
- Payment availability depends on the configured checkout service.
- Links to maps, social media or other external websites take you to services with their own privacy practices.
- We are responsible for our website practices; external services explain their own processing in their policies.
How long information is kept
We keep information for the time reasonably needed for the purpose for which it was received, including handling requests, applications, transactions, disputes and applicable record-keeping obligations.
- The period can differ for an enquiry, a career application and a payment record.
- Browser-stored service selections remain on your device until they are changed, cleared, or removed by the website or browser.
- When information is no longer needed, we take steps to delete it or stop identifying individuals from it, subject to applicable requirements.
Security
We take reasonable technical and organisational steps to protect information against unauthorised access, alteration, loss and misuse. No internet service or transmission method can be guaranteed completely secure.
- Access to submitted information should be limited to people and providers who need it for the relevant purpose.
- Please avoid sending payment card details or sensitive identity documents in ordinary service enquiry messages.
- If you believe information sent to us has been misused, contact us using the details below.
Your choices and requests
You can contact us about personal information you have provided through the website.
- Ask us to review or correct information that is inaccurate.
- Request deletion or raise a concern about how information is handled, subject to applicable legal requirements.
- Change optional browser location permission or clear locally stored service selections through browser settings.
- If a processing activity depends on your consent, contact us to withdraw it where applicable. This may affect our ability to provide the related feature or service.
Children's information
This website is intended for people who can request property services, apply for work or enquire about a vendor relationship. It is not designed to collect information directly from children.
- If you believe a child has submitted personal information through the website, contact us so we can review the request.
Changes to this policy
We may update this page as website features or information-handling practices change. The date at the top shows when this version was last updated.
- Please check this page again when you use a new website feature or submit new information.
Privacy support
Questions about your data?
Tell us about the enquiry or application concerned. We may verify your identity before responding to a request about personal information.